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Adobe illustrator CC 2015 has stopped working Windows is collecting more information about the problem. This might take several minutes.

I have to solve this issue once for a user. So the following workaround helped me.

I renamed the preference file as Adobe says this will recreate automatically when we restart illustrator.

I did this in Windows 8. So the location was as follows

Users\\AppData\Roaming\Adobe\Adobe Illustrator 19 Settings\en_US*\x64*\Adobe Illustrator Cloud Prefs 

Users\\AppData\Roaming\Adobe\Adobe Illustrator 17 Settings\en_US*\x64*\Adobe Illustrator Prefs

I think Adobe Illustrator 19 may vary such 17 or so and so. 

Adobe Illustrator Cloud Prefs
I renamed
Adobe Illustrator Prefs and to
Adobe Illustrator Cloud Prefsold and
Adobe Illustrator Prefsold. Then I reatrted the illustrator. Now above message is not appearing when closing illustrator. 

Feel free to leave your comments and suggestions.

Comments

  1. Illustrator CS6 has always done this to me right after startup. Can't use it.

    ReplyDelete
    Replies
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  2. Illustrator CS6 has always done this to me right after startup. Can't use it.

    ReplyDelete
  3. I tryed this but it doesn´t work - I found another way to fix the problem:

    I have set "Microsoft Print to PDF" as my default printer and opened Illustrator again - it works

    ReplyDelete
    Replies
    1. Wooow, this worked for me as well. Thanks Christoph!

      Delete
    2. I have been fighting this for days! Just found this! It worked on Illustrator CC 2018 and Windows Build 17025

      Delete
    3. Great article, Preferences changed but again I have the same problem, I was opening PDF file into AI for exporting tiff image, but it crashed many times. Could you please tell me how to change Microsoft Print to PDF? You mean under the setting of AI or computer Printer?
      Thanks

      Delete
    4. Thank you so much Christoph! No idea why that worked, but it did:)

      Delete
    5. Illustrator CC 2018 crash. Changing the printer to Default PDF worked from me. Thank you.

      Delete
    6. This comment has been removed by the author.

      Delete
  4. Yes, it works. If the network printer defaults to an error, it fails. resolving the problem if you make the local printer default

    ReplyDelete
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    Adobe Illustrator Cc 2015 Has Stopped Working Windows Is Collecting More Information About The Problem. This Might Take Several Minutes. >>>>> Download LINK

    >>>>> Download Now

    Adobe Illustrator Cc 2015 Has Stopped Working Windows Is Collecting More Information About The Problem. This Might Take Several Minutes. >>>>> Download Full

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    ReplyDelete

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